We understand only too well how disappointing it can be if you have to cancel your weekend away or family holiday. We have spent the last few months helping guests to re-schedule their special occasions.
Understandably everyone is apprehensive about committing to reserving a property after the recent pandemic. Rental Guardian is a new insurance scheme we have recently introduced. It comes into force for all new bookings made after 1st June 2020 for arrival dates from 1st August 2020 onwards.
How does it work? If you make a new reservation today for any date after 1st August 2020 then your booking is automatically covered by Rental Guardian. The scheme allows you to cancel your booking anywhere between 60 days to 2 days before your arrival. You can cancel for any reason (except either war/terrorism or a nuclear/radioactive disaster), a member of your party is unwell, or you are unable to travel due to a travel ban as we have at present.
Once you have made your reservation the deposit payment equal to a third of the rental total is required within 48 hours. Once payment is received, then your booking is confirmed, and your final balance is due 56 days before arrival. If you need to cancel your reservation within the time frame of the policy, you will receive the full amount you paid; this is refunded to your bank account the day after the original departure date of your reservation.
Why can’t I receive my refund at the time I cancel?
Rental Guardian issue refunds to the same day as you would have departed had you taken your stay, we then, in turn, pass these onto you within 7-10 working days. Offering returns to guests at the point of cancellation would open the policy to abuse; bookings could be made without any intention of ever staying in a property with the sole aim to profit from an unethical insurance claim.
What if I cancel my booking and it is more than 60 days before arrival?
Then our standards terms and conditions apply. Once we have received notice that you wish to cancel your reservation, we would release the dates back for sale, once those dates have been re-sold you would then receive a refund less an administration fee. For more information, please see our T&CS’s.